IT Support Specialist

What this role looks like

An IT Support Specialist resolves technical issues so your team can stay productive. They handle helpdesk tickets, troubleshoot hardware and software problems, manage user accounts, and maintain your IT environment. Whether remote or hybrid, they keep technology working for your business.

Some of What They Do Day to Day

• Respond to and resolve helpdesk tickets within SLA targets
• Troubleshoot hardware, software, and network connectivity issues
• Set up and manage user accounts, permissions, and access controls
• Install, configure, and update software and operating systems
• Maintain IT asset inventory and lifecycle tracking
• Create and update documentation for common IT procedures
• Escalate complex issues to senior engineers or vendors as needed