Patient Coordinator

What this role looks like

A Patient Coordinator manages the patient journey from initial enquiry through to post-visit follow-up. They serve as the primary point of contact, ensuring patients feel supported, informed, and cared for throughout their interaction with your practice.

Some of What They Do Day to Day

• Handle new patient enquiries and guide them through intake processes
• Coordinate appointments, referrals, and specialist consultations
• Send appointment reminders and manage cancellation/rescheduling workflows
• Follow up with patients post-visit for feedback and care plan adherence
• Communicate treatment plans, preparation instructions, and next steps
• Maintain patient satisfaction records and flag concerns to management
• Liaise between clinical staff and patients to resolve scheduling conflicts