Customer Support Rep

What this role looks like

A Customer Support Representative is the frontline of your customer experience. They handle enquiries, resolve complaints, process orders, and ensure every customer interaction leaves a positive impression. Trained to represent your brand with professionalism and empathy, they keep your support queue moving.

Some of What They Do Day to Day

• Respond to customer enquiries via email, chat, and phone
• Resolve complaints and escalate complex issues appropriately
• Process orders, returns, and refund requests
• Update customer records and log interactions in your CRM
• Identify recurring issues and suggest process improvements
• Follow up with customers to ensure resolution satisfaction
• Meet response time and resolution rate targets